Shipping & Returns
SHIPPING:
Please allow 2-3 business days for order processing from Monday to Friday. Orders placed on Friday through Sunday will be processed starting the following business day. Once your order has been processed, shipping within the domestic US usually takes 2-3 days for delivery.
PRIVACY:
INTERNATIONAL SHIPPING:
For international orders, please be aware that customs may impose taxes or additional fees. We do not cover these fees, and it is the responsibility of the customer to pay them if they are charged by their country. By making a purchase, international customers agree to our terms and conditions, which cannot be adjusted for international orders. MILUS ROSE is not responsible for any additional fees charged for shipping or processing. If a package is returned to us due to unpaid customs or duties fees, the customer will be responsible for all shipping costs.
RETURN POLICY
we gladly accept unworn and unwashed regular-priced merchandise returned within 7 calendar days of receipt for store credit only. To be eligible for store credit, the items must be free of any stains or odors, including bodily fluid marks and deodorant stains, and all hygiene liners must be attached and unaltered. For sanitary reasons, we ask that you try on items over underwear.
Please return unworn items in their original packaging with all MILUS ROSE hang tags and garment bag. We reserve the right to refuse garments that show any signs of wear.
We do not offer refunds or exchanges, but if you need a different size, color, or style, we will issue store credit for the item cost. You can then use the store credit to place a new order for your desired items.
HOW DO I START A RETURN?
to request a return for our products, please begin the process by emailing info@milusrose.com with subject titled RETURN
Kindly note that the items must be returned within 7 calendar days to receive store credit. Once we have approved your return, you should ship back the merchandise within 3 calendar days using the return label provided via email. If your order exceeds this timeframe, we will be unable to accept a return for store credit.
If you need to cancel an order, please contact us immediately with a specific reason for the cancellation.
Please allow 2-3 business days for order processing from Monday to Friday. Orders placed on Friday through Sunday will be processed starting the following business day. Once your order has been processed, shipping within the domestic US usually takes 2-3 days for delivery.
PRIVACY:
INTERNATIONAL SHIPPING:
For international orders, please be aware that customs may impose taxes or additional fees. We do not cover these fees, and it is the responsibility of the customer to pay them if they are charged by their country. By making a purchase, international customers agree to our terms and conditions, which cannot be adjusted for international orders. MILUS ROSE is not responsible for any additional fees charged for shipping or processing. If a package is returned to us due to unpaid customs or duties fees, the customer will be responsible for all shipping costs.
RETURN POLICY
we gladly accept unworn and unwashed regular-priced merchandise returned within 7 calendar days of receipt for store credit only. To be eligible for store credit, the items must be free of any stains or odors, including bodily fluid marks and deodorant stains, and all hygiene liners must be attached and unaltered. For sanitary reasons, we ask that you try on items over underwear.
Please return unworn items in their original packaging with all MILUS ROSE hang tags and garment bag. We reserve the right to refuse garments that show any signs of wear.
We do not offer refunds or exchanges, but if you need a different size, color, or style, we will issue store credit for the item cost. You can then use the store credit to place a new order for your desired items.
HOW DO I START A RETURN?
to request a return for our products, please begin the process by emailing info@milusrose.com with subject titled RETURN
Kindly note that the items must be returned within 7 calendar days to receive store credit. Once we have approved your return, you should ship back the merchandise within 3 calendar days using the return label provided via email. If your order exceeds this timeframe, we will be unable to accept a return for store credit.
If you need to cancel an order, please contact us immediately with a specific reason for the cancellation.